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Complaints procedure
- Tell your file partner or relationship partner that you wish to make a formal complaint.
- He/she will acknowledge the complaint and see any further information necessary. It may be that the file partner/relationship partner is not best placed to respond. Where this is the case you will be notified of who will be dealing. You may also request that someone other than the file partner or relationship partner deals with the problem.
- Your complaint will be dealt with promptly; usually within 10 working days. If we need longer we will let you know.
- You will be notified of the outcome of the complaint. If you remain dissatisfied you can request that the decision be reviewed by the Managing Partner. Please contact complaint.procedure@gide.com to request this. If the reviewing partners need more information this will be requested directly from you.
- If you remain dissatisfied there may be other options open to you. Please contact us for further details or seek independent legal advice.
- Should you have any questions please contact us at: complaint.procedure@gide.com
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